On this page we have listed the most frequently asked questions and answers.
If you can't find what you're looking for, feel free to contact us by email !
Place an order
Is there an invoice in the package?
Your package will be packaged without an invoice. We strive to be as environmentally friendly as possible, which is why all information is sent via email.
My discount code doesn't work!
You can enter your discount code in the shopping cart or during the checkout process. The coupon code must be entered without any extra spaces or punctuation. Please note that coupon codes and offers expire and cannot be combined with other offers. Therefore, please ensure that all coupon terms and conditions are met when applying the code.
Shipping & Delivery
Can I track my order?
As soon as we have handed over your order to our delivery partner, we will send you an email with the shipping partner's tracking number.
When will my order arrive?
Shipping times may vary depending on the destination country. Please note that these are estimates.
Processing time: 2 days
Free standard shipping: 4-6 business days
Payment & Privacy Policy
What payment methods do you offer?
We offer all customers credit card payments via Shopify Payments! Please note that we only accept Visa, Mastercard, or American Express credit cards. We also offer payment providers such as Klarna, Sofort, Apple Pay, and Google Pay.
Do you accept international credit cards?
Yes! Please note that we only accept Visa, Mastercard, or American Express credit cards.
Do you offer gift cards?
Unfortunately, we do not offer gift cards.
Which currencies do you accept?
We currently accept direct payments in the following currencies: EUR
How do you handle my data?
In this article, you'll learn how we store information and for what purposes. We've created a quick guide to how we handle personal data.
The short and simple version:
We strive to continually improve the services we offer by analyzing how customers use our website and products.
The essentials:
We guarantee to only store what we need to maintain and develop our business. Nothing will be stored longer than necessary or longer than legally permitted.
Data protection:
We strive to protect all collected data with the highest security standards, as if it were our own. We will never sell, lease, or grant access to your data to third parties, except for partners who work with us.
Your rights:
You have the right to know what personal data we have stored about you. You also have the right to update incomplete, inaccurate, unnecessary, or outdated personal data, and to request that personal data be deleted.
Information transparency:
We strive for transparent communication and want to show how, with whom and for what purpose we use and share collected information.
Find out more in our privacy policy .
Problems with my order
Can I cancel my order?
We want you to receive your order as quickly as possible. Once we receive your order, it will be processed within approximately two hours.
However, sometimes you need to change or cancel an order. In this case, please contact us within these two hours using our request form, and we will do our best to cancel or change your order.
Can I return my poster?
Personalized products are generally non-returnable. If you have any other issues with your order, please contact us.
I'm still waiting for your feedback!
We typically respond within 24 hours of receiving your request. If you haven't received a response from us, please check your spam folder.
If you can't find any of our messages, please contact us using our inquiry form. We'll help you as soon as possible!
My order arrived damaged. What should I do?
We're very sorry about this, and it should never have happened! Please contact us within two weeks of placing your order using our inquiry form so we can assist you quickly.
Please send us the following details:
A picture of the damaged product and the damaged packaging
Order number
Thanks.
I have not received an order confirmation.
This may be due to a typo in the email address you provided, or your email provider may be rejecting our email address. Please check your spam folder and look for emails containing @youandmaps.com.
Otherwise, please contact us using our contact form.
Designed in Berlin
Each order is processed by hand and individually designed.
You decide!
Before we print your poster, it goes through our approval process.
Free Shipping
Free, fast, and CO₂-neutral delivery with DHL in 6-8 days. Worldwide.